Complaint

Something wrong with your ring? We'll take care of it. As a customer, you have the right to claim product defects, and we offer a lifetime guarantee on manufacturing defects. Fill out the form below and we will help you further.

Here's how it works

1. Fill out the form below

Describe the error and provide your order number.

2. We're sending envelopes

You will receive a pre-paid padded envelope.

3. Package the ring

Place the ring in the fabric pouch that came with the delivery, then put it in the envelope.

4. Drop off at postal agent

The enclosed envelope must be used for the insurance to be valid.

5. We'll get back to you

We will perform an inspection and get back to you within approximately 2 weeks.

What does the lifetime warranty cover?

We provide a lifetime guarantee for manufacturing defects – meaning you can make a claim for products with defects that were present at the time of purchase or that arose due to poor quality.
Here are examples of what is covered:

• Stones that have come loose from their setting due to manufacturing defects
• Defects in the metal (cracks, unevenness)
• Problems with clasps or mechanisms
• Discoloration not due to normal wear and tear

Please note
Normal wear and tear, scratches from daily use, or damage caused by improper handling are not covered by the lifetime guarantee. If in doubt – contact us and we will help you assess the matter.

Practical information

Right to make a complaint
We offer a lifetime warranty on manufacturing defects.

Processing time
We will examine your product and get back to you within approximately 2 weeks.

Shipping cost
We will cover the shipping. You will receive a pre-franked envelope.

Packaging
Use the original packaging (fabric case) to protect the ring during transport.

Transit insurance
For the insurance to be valid, the enclosed envelope must be used and no other. Always save the receipt from the postal agent.

Make a complaint

After we receive your call

Once we receive your ring, our specialists perform a thorough quality inspection. We will contact you via email with our decision. Depending on the nature of the defect, we may offer:

RepairWe will correct the error free of charge
ExchangeYou will receive a new, equivalent product
RefundIf repair or replacement is not possible
The ring is returnedIf the defect is not covered by the right to claim, the ring will be sent back to you

The entire process normally takes up to two weeks from the date we receive your shipment.

We are here for you

Do you have questions about our lifetime warranty or want to talk to us before submitting? Please don't hesitate to contact our customer service.

Contact us